Privacy Policy

Last updated: September 17, 2024

This Privacy Policy describes our policies and procedures on the collection, use and disclosure of your information when you use the service and tells you about your privacy rights and how the law protects you. You agree that by accessing the services, you have read, understood, and agree to be bound by all of these Privacy Policy. 

IF YOU DO NOT AGREE WITH ALL OF THIS PRIVACY POLICY, THEN YOU ARE EXPRESSLY PROHIBITED FROM USING THE SERVICES AND YOU MUST DISCONTINUE USE IMMEDIATELY.

DPO/DPS

Taguig City University is committed to protecting your privacy and ensuring that any personal data collected from you is processed in accordance with the R.A. No. 10173 (Data Privacy Act of 2012).
As part of our dedication to product and service quality that meets your expectations, we want to implement fair information practices. As a result, we’ve outlined the guiding principles for our service:

l  Any personal data our customers share with us will be kept secure and confidential.

l  We will keep client data acquisition and use to a bare minimum.

l  Only approved personnel who are familiar with the processing of client data will have access to that information.

l  We shall not disclose customer information to any third parties unless we have previously informed the customer through disclosures or agreements, have the customer’s permission, or are compelled by law. We will only share information about our customers with trustworthy reference agencies for credit reporting, verification, and risk management purposes.

I. WHY WE COLLECT PERSONAL DATA?

In general, Taguig City University uses and discloses personal data for the following purposes:

  • To carry out our day-to-day operations, such as processing your transactions and maintaining your account, which includes sending notices, billings, and other important documentation related to your continuous use of our services.
  • To abide by Philippine laws as well as any applicable foreign jurisdiction.
  • To comply with court orders, directions, and requests from local and foreign authorities, including regulatory, governmental, tax, and law enforcement authorities.
  • Responding to, processing, and handling your questions, requests, feedback, ideas, and concerns.
  • Conducting research and studies in order to examine, develop, and improve our products and services, including monitoring and recording calls and communications
  • To manage the safety and security of our facilities and services by preventing, detecting, and investigating crime (including but not limited to conducting security clearances and carrying out CCTV surveillance)

II. WHAT WE MAY COLLECT FROM YOU 

  • Basic personal information like your name, date of birth, gender, marital status, and citizenship information, as well as supporting papers such as official ID numbers.
  • Your contact information, including your home address, cell phone number, and email address.
  • Specimen signatures.
  • Education, employment and business details.
  • Images via CCTV and other similar recording devices which may be observed when visiting to our facilities.
  • Voice recordings of our conversations with you.
  • Financial data (such as income, expenses, balances, investments, tax, insurance, and financial and transaction history, among other things).
  • Transactions, movements, and contacts with third parties, such as merchants, are all part of your account.

III. HOW WE COLLECT DATA FROM YOU

We obtain personal data from you in a variety of ways, including when you fill out a form with us, call us, submit records and official documents, conduct a background and credit investigation in connection with a potential business relationship with us, and interact with us via social media and other electronic means. We may acquire personal data from you in the following ways:

  • When you submit any form, including but not limited to application forms or other forms connected to any of our services or any investments you obtain via Taguig City University, you are agreeing to the following terms and conditions.
  • When you enter into a contract with us, or when you give other documentation or information in connection with your transactions with us, or when you use our products and services.
  • When you communicate with our employees, such officers, and their assistants, over the phone (which may be recorded), letters, faxes, face-to-face meetings, and emails.
  • When we use closed-circuit television cameras (CCTVs) or other equipment or devices to capture your photos while you are on our premises.
  • When you use our online and other technological platforms, such as websites and applications, to access some of our products and services.
  • When you want us to contact you or add you to an email or other mailing list, or when you respond to our requests for more personal information, promotional campaigns, or other marketing activities.
  • When our marketing representatives, agents, and other service providers contact you and you reply.
  • When we request information about you from third parties and obtain your personal data in connection with your relationship and transactions with us, such as from referrers, business partners, external or independent asset managers, public agencies, or appropriate authorities.
  • When you provide us with your personal information for any other reason.

IV. HOW WE MAY SHARE YOUR DATA

Taguig City University will only share your personal information with third parties if it is absolutely necessary for the above-mentioned objectives and you have given your consent. TCU business units, subsidiaries, affiliates, agents, outsourced service providers, and other third parties are examples of such third parties.

To assist us in providing services to you, we use outsourced service providers. Government regulators, judicial and supervisory agencies, tax authorities, and tribunals of competent jurisdiction are examples of third parties. Third parties are used for the following reasons:

  • Verify your personal information.
  • Assist in business operations.
  • Comply with legal requirements.
  • Enforcing our terms of use including, among others, our rights as creditor to customers availing of our loan or credit products, or such other applicable policies with respect to the services that we provide.
  • Addressing fraud, security or technical issues, to respond to an emergency or otherwise protect the rights, property or security of our customers or third parties.
  • Carrying out all other purposes set out above.

To ensure that all personal data is sufficiently safeguarded, personal data shared with third parties must be covered by the relevant agreement.

Taguig City University does not and will not sell personal information to anyone. All of our dealings with third parties must be in complete compliance with the confidentiality obligations placed on us by any agreements, terms and conditions, and/or laws that govern our relationship with you.

V. HOW WE PROTECT YOUR DATA

Data privacy and information security rules are closely enforced by Taguig City University. It uses technological, organizational, and physical security measures to guard against loss, misuse, modification, unauthorized or accidental access or disclosure, alteration, or destruction of your personal data. We put in place protections such as the ones listed below:

  • We store and protect data by storing it on a secure server behind a firewall, encrypting computing equipment, and implementing physical security procedures.
  • Only competent and authorized personnel have access to your personal data, which is treated with strict confidentiality.
  • We educate our personnel on how to appropriately handle your information.
  • We require our third-party service providers to protect personal information in accordance with our own security requirements.

VI. HOW DO WE STORE AND DISPOSE YOUR DATA

Personal data is stored in a data center (on premise and in the cloud) and physical document storage facilities by Taguig City University.

Personal data is only kept for operational purposes and in accordance with legal and regulatory requirements. The TCU policy on data keeping and destruction complies with R.A. No. 9470 (National Archives of the Philippines Act). In general, the TCU will keep your data for a maximum of five (5) years after the processing for the purpose has ended.

The TCU, on the other hand, may keep your information if it is needed to establish, exercise, or defend legal claims, for legitimate business purposes, or where required by law.

VII. YOUR ROLE IN ENSURING THE COMPLETENESS, ACCURACY, AND PROTECTION OF YOUR PERSONAL DATA

You must make certain that the personal information you provide to us is complete, accurate, true, and correct. If you do not comply, we may be unable to supply you with the items and services you have requested.

You must immediately notify Taguig City University of any change in facts or circumstances that may cause any previously provided information or personal data to be inaccurate, untrue, or incorrect, and provide any information or documentation TCU may reasonably request for the purposes of verifying the accuracy of the updated information or personal data.

We advise you to be diligent in safeguarding your personal information by ensuring that your account information, PINs, username, and password are not shared with others or written in a public place. We advise you to be cautious when it comes to phishing, skimming, and other forms of internet fraud.

VIII. YOUR DATA PRIVACY RIGHTS

Under the Data Privacy Act, you have the following rights:

  • Right to be informed,
  • Right to object,
  • Right to access,
  • Right to rectify or correct erroneous data,
  • Right to erase or block,
  • Right to secure data portability,
  • Right to be indemnified for damages, and
  • Right to file a complaint.

The decisions of the Taguig City University to grant access, examine requests for rectification or erasure, and handle objections to process data as it appears in the TCU official records are always governed by applicable internal rules, relevant laws, and regulations.

IX. HOW YOU MAY CONTACT US

For further inquiries or complaints, please visit our University Campus at Gen. Santos Ave. Brgy. Central Bicutan, Taguig City, Metro Manila or get in touch with our Administration Department or email us at: dpo@tcu.edu.ph

Data privacy requests and concerns

For data privacy requests and concerns, you may write to our Data Protection Officer at  dpo@tcu.edu.ph

Privacy Policy

Last updated: January 09, 2023

This Privacy Policy describes Our policies and procedures on the collection, use and disclosure of Your information when You use the Service and tells You about Your privacy rights and how the law protects You. You agree that by accessing the Services, you have read, understood, and agree to be bound by all of these Privacy Policy. IF YOU DO NOT AGREE WITH ALL OF THESE PRIVACY POLICY, THEN YOU ARE EXPRESSLY PROHIBITED FROM USING THE SERVICES AND YOU MUST DISCONTINUE USE IMMEDIATELY.

Interpretation and Definitions

Interpretation

The words of which the initial letter is capitalized have meanings defined under the following conditions. The following definitions shall have the same meaning regardless of whether they appear in singular or in plural.

Definitions

For the purposes of this Privacy Policy:

  • Account means a unique account created for You to access our Service or parts of our Service.
  • Company (referred to as either “the Company”, “We”, “Us” or “Our” in this Agreement) refers to Taguig City University.
  • Cookies are small files that are placed on Your computer, mobile device or any other device by a website, containing the details of Your browsing history on that website among its many uses.
  • Country refers to: Philippines
  • Device means any device that can access the Service such as a computer, a cellphone or a digital tablet.
  • Personal Data is any information that relates to an identified or identifiable individual.
  • Service refers to the Website.
  • Service Provider means any natural or legal person who processes the data on behalf of the Company. It refers to third-party companies or individuals employed by the Company to facilitate the Service, to provide the Service on behalf of the Company, to perform services related to the Service or to assist the Company in analyzing how the Service is used.
  • Usage Data refers to data collected automatically, either generated by the use of the Service or from the Service infrastructure itself (for example, the duration of a page visit).
  • Website refers to Taguig City University, accessible from https://tcu.edu.ph/
  • You means the individual accessing or using the Service, or the company, or other legal entity on behalf of which such individual is accessing or using the Service, as applicable.

Collecting and Using Your Personal Data

Types of Data Collected

Personal Data

While using Our Service, We may ask You to provide Us with certain personally identifiable information that can be used to contact or identify You. Personally identifiable information may include, but is not limited to:

  • Email address
  • First name and last name
  • Usage Data

Usage Data

Usage Data is collected automatically when using the Service.

Usage Data may include information such as Your Device’s Internet Protocol address (e.g. IP address), browser type, browser version, the pages of our Service that You visit, the time and date of Your visit, the time spent on those pages, unique device identifiers and other diagnostic data.

When You access the Service by or through a mobile device, We may collect certain information automatically, including, but not limited to, the type of mobile device You use, Your mobile device unique ID, the IP address of Your mobile device, Your mobile operating system, the type of mobile Internet browser You use, unique device identifiers and other diagnostic data.

We may also collect information that Your browser sends whenever You visit our Service or when You access the Service by or through a mobile device.

Tracking Technologies and Cookies

We use Cookies and similar tracking technologies to track the activity on Our Service and store certain information. Tracking technologies used are beacons, tags, and scripts to collect and track information and to improve and analyze Our Service. The technologies We use may include:

  • Cookies or Browser Cookies. A cookie is a small file placed on Your Device. You can instruct Your browser to refuse all Cookies or to indicate when a Cookie is being sent. However, if You do not accept Cookies, You may not be able to use some parts of our Service. Unless you have adjusted Your browser setting so that it will refuse Cookies, our Service may use Cookies.
  • Web Beacons. Certain sections of our Service and our emails may contain small electronic files known as web beacons (also referred to as clear gifs, pixel tags, and single-pixel gifs) that permit the Company, for example, to count users who have visited those pages or opened an email and for other related website statistics (for example, recording the popularity of a certain section and verifying system and server integrity).

Cookies can be “Persistent” or “Session” Cookies. Persistent Cookies remain on Your personal computer or mobile device when You go offline, while Session Cookies are deleted as soon as You close Your web browser. Learn more about cookies on the Privacy Policies website article.

We use both Session and Persistent Cookies for the purposes set out below:

  • Necessary / Essential Cookies

    Type: Session Cookies

    Administered by: Us

    Purpose: These Cookies are essential to provide You with services available through the Website and to enable You to use some of its features. They help to authenticate users and prevent fraudulent use of user accounts. Without these Cookies, the services that You have asked for cannot be provided, and We only use these Cookies to provide You with those services.

  • Cookies Policy / Notice Acceptance Cookies

    Type: Persistent Cookies

    Administered by: Us

    Purpose: These Cookies identify if users have accepted the use of cookies on the Website.

  • Functionality Cookies

    Type: Persistent Cookies

    Administered by: Us

    Purpose: These Cookies allow us to remember choices You make when You use the Website, such as remembering your login details or language preference. The purpose of these Cookies is to provide You with a more personal experience and to avoid You having to re-enter your preferences every time You use the Website.

For more information about the cookies we use and your choices regarding cookies, please visit our Cookies Policy or the Cookies section of our Privacy Policy.

Use of Your Personal Data

The Company may use Personal Data for the following purposes:

  • To provide and maintain our Service, including to monitor the usage of our Service.
  • To manage Your Account: to manage Your registration as a user of the Service. The Personal Data You provide can give You access to different functionalities of the Service that are available to You as a registered user.
  • To manage Your requests: To attend and manage Your requests to Us.
  • For other purposes: We may use Your information for other purposes, such as data analysis, identifying usage trends, determining the effectiveness of our promotional campaigns and to evaluate and improve our Service.

We may share Your personal information in the following situations:

  • With Service Providers: We may share Your personal information with Service Providers to monitor and analyze the use of our Service, to contact You.
  • With other users: when You share personal information or otherwise interact in the public areas with other users, such information may be viewed by all users and may be publicly distributed outside.
  • With Your consent: We may disclose Your personal information for any other purpose with Your consent.

Retention of Your Personal Data

The Company will retain Your Personal Data only for as long as is necessary for the purposes set out in this Privacy Policy. We will retain and use Your Personal Data to the extent necessary to comply with our legal obligations (for example, if we are required to retain your data to comply with applicable laws), resolve disputes, and enforce our legal agreements and policies.

The Company will also retain Usage Data for internal analysis purposes. Usage Data is generally retained for a shorter period of time, except when this data is used to strengthen the security or to improve the functionality of Our Service, or We are legally obligated to retain this data for longer time periods.

Transfer of Your Personal Data

Your information, including Personal Data, is processed at the Company’s operating offices and in any other places where the parties involved in the processing are located. It means that this information may be transferred to — and maintained on — computers located outside of Your state, province, country or other governmental jurisdiction where the data protection laws may differ than those from Your jurisdiction.

Your consent to this Privacy Policy followed by Your submission of such information represents Your agreement to that transfer.

The Company will take all steps reasonably necessary to ensure that Your data is treated securely and in accordance with this Privacy Policy and no transfer of Your Personal Data will take place to an organization or a country unless there are adequate controls in place including the security of Your data and other personal information.

Delete Your Personal Data

You have the right to delete or request that We assist in deleting the Personal Data that We have collected about You.

Our Service may give You the ability to delete certain information about You from within the Service.

You may update, amend, or delete Your information at any time by signing in to Your Account, if you have one, and visiting the account settings section that allows you to manage Your personal information. You may also contact Us to request access to, correct, or delete any personal information that You have provided to Us.

Please note, however, that We may need to retain certain information when we have a legal obligation or lawful basis to do so.

Disclosure of Your Personal Data

Business Transactions

If the Company is involved in a merger, acquisition or asset sale, Your Personal Data may be transferred. We will provide notice before Your Personal Data is transferred and becomes subject to a different Privacy Policy.

Law enforcement

Under certain circumstances, the Company may be required to disclose Your Personal Data if required to do so by law or in response to valid requests by public authorities (e.g. a court or a government agency).

Other legal requirements

The Company may disclose Your Personal Data in the good faith belief that such action is necessary to:

  • Comply with a legal obligation
  • Protect and defend the rights or property of the Company
  • Prevent or investigate possible wrongdoing in connection with the Service
  • Protect the personal safety of Users of the Service or the public
  • Protect against legal liability

Security of Your Personal Data

The security of Your Personal Data is important to Us, but remember that no method of transmission over the Internet, or method of electronic storage is 100% secure. While We strive to use commercially acceptable means to protect Your Personal Data, We cannot guarantee its absolute security.

Children’s Privacy

Our Service does not address anyone under the age of 13. We do not knowingly collect personally identifiable information from anyone under the age of 13. If You are a parent or guardian and You are aware that Your child has provided Us with Personal Data, please contact Us. If We become aware that We have collected Personal Data from anyone under the age of 13 without verification of parental consent, We take steps to remove that information from Our servers.

If We need to rely on consent as a legal basis for processing Your information and Your country requires consent from a parent, We may require Your parent’s consent before We collect and use that information.

Links to Other Websites

Our Service may contain links to other websites that are not operated by Us. If You click on a third party link, You will be directed to that third party’s site. We strongly advise You to review the Privacy Policy of every site You visit.

We have no control over and assume no responsibility for the content, privacy policies or practices of any third party sites or services.

Changes to this Privacy Policy

We may update Our Privacy Policy from time to time. We will notify You of any changes by posting the new Privacy Policy on this page.

We will let You know via email and/or a prominent notice on Our Service, prior to the change becoming effective and update the “Last updated” date at the top of this Privacy Policy.

You are advised to review this Privacy Policy periodically for any changes. Changes to this Privacy Policy are effective when they are posted on this page.

Contact Us

If you have any questions about this Privacy Policy, You can contact us: